Johnson Mark uses Latitude software suite to reduce costs and
increase efficiencies for its collection and litigation business
JACKSONVILLE, Fla. & SALT LAKE CITY--(BUSINESS WIRE)--
Johnson Mark LLC, a civil litigation law firm specializing in debt
collection and creditor rights, has reported reduced costs and increased
efficiencies as a result of deploying the debt
collection solution from Latitude Software, an Interactive
Intelligence Group Inc. (Nasdaq: ININ) company.
"Latitude's software suite has enabled us to fully automate our debt
collection processes, while electronically filing state court records
and proceedings," said Johnson Mark's system manager, Ben Hodgkinson.
"This has resulted in reduced costs by using less paper and producing
fewer mailings. We've also increased staffing efficiencies by
streamlining many manual tasks."
Johnson Mark is using Latitude
Center, the company's core product for managing pre- and
post-charge-off accounts and the entire collection workflow process.
Johnson Mark is also using an add-on application, Latitude
Exchange, which ensures customer account information is
correctly imported and exported from the Latitude system.
Johnson Mark replaced a Columbia Ultimate debt collection system with Latitude
Center after reviewing the incumbent product, along with
solutions from Cogent, Commercial Legal Software, and others.
"We selected the Latitude software suite because it offered superior
customization and reporting capabilities," Hodgkinson said. "Its open
architecture enabled us to mold the product around our unique processes,
which has been especially beneficial to our firm's litigation practice.
We can now more effectively perform skip tracing and asset tracking, as
well as provide clients with a cost-per-account analysis."
Johnson Mark uses Latitude Center to support its collection
agents and attorneys located at the company's headquarters in Draper,
Utah, and offices in Idaho and Oregon.
"Latitude has gone the extra mile in helping us with customizations and
making sure we have access to all the latest features," Hodgkinson said.
"Such a responsive staff, combined with incredibly flexible and
innovative software, has made Latitude an integral part of both our
collection and litigation business."
About Johnson Mark LLC
Johnson Mark LLC is a law firm that practices civil litigation focused
on debt collection and creditor rights. The company's clientele include
major financial institutions, commercial lending operations, and medical
facilities. Johnson Mark was founded in 2005 and employs more than 90
people at its offices in Utah, Idaho, and Oregon. For more information
about Johnson Mark, visit www.jmlaw.pro,
or call 801.285.5700.
About Latitude Software
Latitude Software, an Interactive Intelligence company, provides debt
collection software and services. Latitude offers hosted and on-premise
solutions that are easy to use and include comprehensive functionality
for faster, more effective debt collection and portfolio recovery. The
Latitude software suite is built using the latest Microsoft .NET
development tools and Microsoft SQL server database technologies.
Latitude was founded in 1997 and serves more than 200 companies
nationwide. Latitude is headquartered in Jacksonville, Florida and can
be reached at 866.396.2599, email@example.com,
or on the Net at www.debtsoftware.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider
of unified business communications solutions for contact center
automation, enterprise IP telephony, and business process automation.
The company's solutions, which can be deployed via an on-premise or
hosted model, include vertical-specific applications for insurance and
collections. Interactive Intelligence was founded in 1994 and has more
than 4,000 customers worldwide. The company is among Software Magazine's
2010 Top 500 Global Software and Services Suppliers, and Forbes
Magazine's 2010 Best Small Companies in America. It employs
approximately 1,000 people and is headquartered in Indianapolis,
Indiana. The company has offices throughout North America, Latin
America, Europe, Middle East, Africa and Asia Pacific. Interactive
Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org;
on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
Follow Interactive Intelligence:
Johnson Mark LLC
Butch Johnson or Bill Mark, Partners,
Christine Holley, Senior Director of Market
Source: Interactive Intelligence Group Inc.
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