Interactive Intelligence, Inc.
Jul 28, 2011

Law Firm Deploys Debt Collection Solution from Latitude Software

Johnson Mark uses Latitude software suite to reduce costs and increase efficiencies for its collection and litigation business

JACKSONVILLE, Fla. & SALT LAKE CITY--(BUSINESS WIRE)-- Johnson Mark LLC, a civil litigation law firm specializing in debt collection and creditor rights, has reported reduced costs and increased efficiencies as a result of deploying the debt collection solution from Latitude Software, an Interactive Intelligence Group Inc. (Nasdaq: ININ) company.

"Latitude's software suite has enabled us to fully automate our debt collection processes, while electronically filing state court records and proceedings," said Johnson Mark's system manager, Ben Hodgkinson. "This has resulted in reduced costs by using less paper and producing fewer mailings. We've also increased staffing efficiencies by streamlining many manual tasks."

Johnson Mark is using Latitude Center, the company's core product for managing pre- and post-charge-off accounts and the entire collection workflow process. Johnson Mark is also using an add-on application, Latitude Exchange, which ensures customer account information is correctly imported and exported from the Latitude system.

Johnson Mark replaced a Columbia Ultimate debt collection system with Latitude Center after reviewing the incumbent product, along with solutions from Cogent, Commercial Legal Software, and others.

"We selected the Latitude software suite because it offered superior customization and reporting capabilities," Hodgkinson said. "Its open architecture enabled us to mold the product around our unique processes, which has been especially beneficial to our firm's litigation practice. We can now more effectively perform skip tracing and asset tracking, as well as provide clients with a cost-per-account analysis."

Johnson Mark uses Latitude Center to support its collection agents and attorneys located at the company's headquarters in Draper, Utah, and offices in Idaho and Oregon.

"Latitude has gone the extra mile in helping us with customizations and making sure we have access to all the latest features," Hodgkinson said. "Such a responsive staff, combined with incredibly flexible and innovative software, has made Latitude an integral part of both our collection and litigation business."

About Johnson Mark LLC

Johnson Mark LLC is a law firm that practices civil litigation focused on debt collection and creditor rights. The company's clientele include major financial institutions, commercial lending operations, and medical facilities. Johnson Mark was founded in 2005 and employs more than 90 people at its offices in Utah, Idaho, and Oregon. For more information about Johnson Mark, visit, or call 801.285.5700.

About Latitude Software

Latitude Software, an Interactive Intelligence company, provides debt collection software and services. Latitude offers hosted and on-premise solutions that are easy to use and include comprehensive functionality for faster, more effective debt collection and portfolio recovery. The Latitude software suite is built using the latest Microsoft .NET development tools and Microsoft SQL server database technologies. Latitude was founded in 1997 and serves more than 200 companies nationwide. Latitude is headquartered in Jacksonville, Florida and can be reached at 866.396.2599,, or on the Net at

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company's solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine's 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine's 2010 Best Small Companies in America. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or; on the Net:

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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Johnson Mark LLC
Butch Johnson or Bill Mark, Partners, +1-801-285-5700
Interactive Intelligence
Christine Holley, Senior Director of Market Communications, +1-317-715-8220

Source: Interactive Intelligence Group Inc.

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