Master agency expands portfolio with cost-effective, fast-to-deploy
and easy-to-manage cloud solution
INDIANAPOLIS & CHICAGO--(BUSINESS WIRE)--
AVANT, a premier distributor of next-generation technologies to partners
worldwide, has signed a partner agreement with Interactive Intelligence
Group Inc. (Nasdaq: ININ), a global leader of software and cloud
services for customer engagement, communications and collaboration.
As a master agent, AVANT can now offer its partners the Interactive
Intelligence customer engagement cloud solution, PureCloud
AVANT is a leader in next-generation IT solutions,
empowering partners worldwide to sell cloud, colo and connectivity
solutions through its Intelligent Distribution™ sales
"Cloud contact center services sold through our channel have grown more
than 400 percent year-over-year," said Drew Lydecker, co-founder and
president for AVANT. "We're pleased to offer PureCloud Engage from
Interactive Intelligence through our channel of leading agents, VARs and
MSPs. We believe PureCloud delivers what our channel wants: a
cost-effective, fast-to-deploy and easy to manage solution with
continuous delivery of the most innovative features."
"As a trusted advisor to thousands of businesses worldwide, AVANT has
earned a reputation for giving its partners top-notch sales and
engineering support, along with sophisticated tools and resources," said
Darren Gill, vice president of channels for Interactive Intelligence.
"With the addition of PureCloud Engage, we're thrilled to empower
AVANT's end-customers with innovative, secure and reliable technology
resulting in a competitive edge."
Interactive Intelligence built PureCloud Engage to give contact centers
an omnichannel cloud solution that could be up and running in days,
while offering ease of management and continuous deployment of the most
innovative features. Its microservice architecture built atop the Amazon
Web Services Cloud offers maximum reliability, scalability and security.
Month-to-month, pay-as-you-go subscription terms give contact centers a
low-risk, high-value cloud solution.
PureCloud Engage functionality includes omnichannel routing,
speech-enabled IVR, recording and quality management, outbound
campaigns, CRM integrations, graphical scripting, and the ability to
plug into other apps and cloud services to meet any customer need.
PureCloud Engage also includes unified communications and collaboration
For more information about PureCloud Engage, visit https://www.inin.com/customer-engagement/cloud-contact-center.
As the nation's premier distributor of next generation technologies and
sales enablement, AVANT has the resources and relationships needed to
successfully navigate the ever-changing world of communications and IT
infrastructure. From complex cloud design to global wide-area network
deployments, we empower our partners with the valuable business tools
they need, including back-office support, engineering guidance,
strategic consulting and ongoing training. AVANT is dedicated to aiding
our partners and clients in making informed choices about services,
technology, and cost-efficient communications. Our goal is to set the
industry standard for knowledge and navigation of the global technology
marketplace. For more information, visit www.goavant.net.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of
software and cloud services for customer engagement, communications and
collaboration designed to help businesses worldwide improve service,
increase productivity and reduce costs. Backed by a 20-plus year history
of industry firsts, 150-plus pending patent applications, and more than
6,000 global customer deployments, Interactive offers customers fast
return on investment, along with robust reliability, scalability and
security. It's also the only company recognized by the top global
industry analyst firm as a leader in both the cloud and on-premises
customer engagement markets. The company is headquartered in
Indianapolis, Indiana and has more than 2,000 employees worldwide. For
more information, visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain
registrations for, the marks INTERACTIVE INTELLIGENCE, its associated
LOGO, PURECLOUD and numerous other trademarks and service marks in the
United States and various other jurisdictions around the world. All
third-party trademarks mentioned in this document are the property of
their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20161128005077/en/
Nikolett Bacso, Public Relations, +1 425-314-7381
Christine Holley, Senior Director, Market
Communications, +1 317-715-8220
Source: Interactive Intelligence Group Inc.
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