INDIANAPOLIS (June 5, 2007)
Interactive Intelligence Inc. (Nasdaq: ININ), a global developer of business communications software, hosted a record 322 attendees at its 8th Annual User Forum last month.
The event, which took place at the company's headquarters city of Indianapolis, Indiana, attracted many of its more than 2,500 blue chip customers, including Abbott Labs, AIG, Ceridian, Eli Lilly and Company, Finish Line, Harrah's, Hydro-Qu?bec, John Deere, Kohl's, Nautilus, Research In Motion, University of California, Berkeley, Walgreens, and many more.
"I've been attending this event for seven years now and this was the best yet," said team manager for Walgreens' help center, Ross Talbot. "The high quality technical information, combined with opportunities to learn from other customers about how they're leveraging the software, has charged me up to do even more with our deployment this year. What an exciting company!"
"The Interactive Intelligence User Forum reiterated for me what sets this company apart -- its open and progressive attitude, from the developers all the way to the CEO," said David Burris, telephony systems administrator for Delta Dental of Virginia. "This attitude is inspiring for customers, and promotes the kind of innovation that keeps us competitive."
"The best thing about the Interactive Intelligence User forum is the transparency with which it delivers information about its product and company direction," said Raoul Raijmakers, senior e-service manager for Center Parcs Europe. "I'm not sure we'd get this from a much larger vendor, and it gives us the kind of critical insight we need to respond faster to our customers."
"This year's User Forum theme was 'say yes to innovation,' and this motto is obviously more than just lip-service ? it's truly part of the Interactive Intelligence DNA," said Warren Hero, head of customer management services and e-government for Gauteng Provincial Government in South Africa. "Here is a company that listens to its customers and responds not with piece-meal technology, but with complete solutions designed to solve real business challenges."
"Simply put, the Interactive Intelligence User Forum was a gathering of some of the best minds today in the telecommunications software industry," said Christopher Hild, telecom manager for Ohio-based fulfillment outsourcer, FillTek.
Among the highlights of the User Forum was the company's annual customer awards dinner, which included the Innovator's Award given to NORDIA, winner of the 2005 Canadian Information Productivity Gold Award of Excellence, and one of Canada's largest Internet Protocol telephony deployments with five distributed contact centers and 2,200 employees handling 100 million customer contacts per year.
"Interactive Intelligence has successfully responded to our need for a flexible, stable, yet exceptionally innovative contact center solution," said NORDIA's vice president of information technology, Pierre Grimard. "This vendor is clearly committed to developing 'future-proofed,' cost-effective technology that enables companies like us to break free of traditional communications barriers. It's this kind of forward-thinking that has helped NORDIA become a leader in the contact center outsourcing industry."
Other noteworthy award winners included Ceridian, a leading multinational human resources company, which took the Interactive Intelligence Best Practices Award, and VIPdesk, the pioneer of home-based virtual contact center solutions, which received the company's People's Choice Award for the most ground-breaking software deployment as voted on by its peers.
In addition to providing educational sessions and networking opportunities, the Interactive Intelligence Annual User Forum provides information from third-party experts about critical industry trends affecting the contact center automation and enterprise IP telephony markets in which the company specializes.
"As an industry analyst who attends numerous vendor-sponsored technology events each year, I was struck by the tremendous bond the Interactive Intelligence customers shared as a result of their rigorous due diligence in selecting the software ? often in lieu of systems from much larger and better-known competitors," said Yankee Group senior analyst and Interactive Intelligence User Forum keynote speaker, Ken Landoline. "This bond was further cemented by the results these customers expressed, which were positive without qualification. I also found the forum's content to be broader and deeper than many other user events I've attended. "Together, the results of the Interactive Intelligence User Forum indicate a vendor whose clarity of purpose and dedication to customer satisfaction show a very promising future."
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of business communications software and services for contact center automation and enterprise IP telephony. The company was founded in 1994 and has more than 2,500 customers worldwide. Recent awards include the 2006 Network World 200, CRM Magazine's 2006 Rising Star Excellence Award, Network Computing Magazine's 2006 Well-Connected Award, and Software Magazine's 2006 Top 500 Global Software and Services Companies. Interactive Intelligence employs approximately 525 people and is headquartered in Indianapolis, Indiana. The company has five global corporate offices, with additional sales offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Net: http://www.inin.com.
This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.