Auckland, New Zealand (August 21, 1998)
Interactive Intelligence® announced today that Call Time International Ltd. (CTIL) would be the first New Zealand based vendor to distribute the Enterprise Interaction Center® (EIC). EIC is an all-in-one Windows NT based communications server that transforms an ordinary PC into a comprehensive communications console.
CTIL is adopting EIC as part of its ongoing effort to offer small and mid-range enterprises a richer array of communication tools. "EIC provides a communications' product that is flexible enough to operate across many types of media," said Rob Witthoft, Commercial Director for CTIL. "What's more, the EIC platform delivers bundled applications that can be used as tools or solutions depending on the needs of the enterprise. This kind of flexibility, as well as EIC's seamless integration, will afford Call Time customers the most powerful and cost-effective computer telephony solutions on the market."
"EIC was designed from the start to allow easy integration with other software applications," stated Douglas Shinsato, Vice President of Asia Pacific Operations for Interactive Intelligence. "Call Time's staff understand this new technology and is uniquely qualified to identify the correct solutions environment for an EIC implementation. Call Time is also well positioned to sell EIC because they grasp the need of businesses to effectively manage communications across all mediums, especially the Internet."
"The recent focus of the web as a business tool motivated us to seek solutions offering more sophisticated multimedia capabilities," commented Witthoft. "EIC's built-in web integration fits perfectly with our desire to break further into the pervasive communications market. The fact that EIC is fully integrated with email, voice mail and fax services, is something our customers will find truly amazing."
Call Time specializes in providing computer telephony solutions to New Zealand based businesses. Call Time offers specific purpose solutions, and partners with solutions integrators to provide more comprehensive implementations. The company is currently focusing on adaptive communications and process tools. Call Time is expanding its offerings to include new media, facilities managed systems, pure services provisioned systems, and interconnect services to create the truly mobile office.
Interactive Intelligence provides a revolutionary Interaction Management solution for enterprises, call centers, and service providers across the globe. The company's flagship product, known as the Enterprise Interaction Center (EIC), is an all-in-one Windows NT based communications server. EIC functions as PBX, IVR, ACD, voice mail system, fax server, and CTI gateway for organizations up to 200-300 users in size. Other products include Interaction Recorder™ (voice logging), Interaction Dialer™ (predictive dialing), and Interaction Director™ (SS7 and pre-call routing). Interactive Intelligence is headquartered in Indianapolis and has offices in Atlanta, Boca Raton, Los Angeles, St. Louis, Washington D.C., Aix-en-Provence, France and Tokyo. The Company can be reached at +1.317.872.3000 or http://www.ININ.com.