Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
unified IP business communications solutions, is hosting a complimentary
Web event titled, "Best
Practices for Evaluating a Contact Center Solution: Leading Analysts
Share Their Insight and Research."
The 75-minute webcast, to be held Tuesday, Oct. 30 at 11:30 a.m. Eastern
time (EDT) will bring together leading industry analysts to discuss
their best practices for the benefit of anyone contemplating a contact
center purchase or upgrade.
to be hosted by Interactive Intelligence Chief Marketing Officer, Joe
Staples, will include the following expert presenters:
Frost & Sullivan Principal Analyst, Nancy Jamison
Gartner Research Vice President, Drew Kraus
McGee-Smith Analytics Founder and Principal Analyst, Sheila McGee-Smith
Nemertes Research Vice President and Service Director, Irwin Lazar
Webcast attendees will learn best practices covering the following
Evaluating vendor viability
The role of proactive customer communications in the selection mix
Product architecture evaluation
Considerations for cloud-based offerings
The role of multichannel communications
Assessing UC integration issues when evaluating a contact center
Maximizing the value of vendor and customer reference site visits
will be conducted in a "talk show" format with viewers able to submit
questions to presenters throughout the event.
"We designed this webcast to give contact centers insight into best
practices developed by experts who have collectively conducted thousands
of end-user engagements," Staples said. "Attendees will walk away with
proven and practical methodologies that will help them save money and
make the best possible contact center selection."
All webcast registrants will receive a free vendor comparison report
from each presenting firm. To register, visit www.inin.com/WebEvent.
About Interactive Intelligence
Group Inc. (Nasdaq: ININ) is a global provider of contact center
automation, unified communications, and business process automation
software and services. The company's unified IP business communications
solutions, which can be deployed on premises or via the cloud, are ideal
for industries such as financial services, insurance, outsourcers,
collections, and utilities. Interactive Intelligence was founded in 1994
and has more than 4,500 customers worldwide. The company is among Forbes
Magazine's 2011 Best Small Companies in America and Software Magazine's
2011 Top 500 Global Software and Service Providers. It employs more than
1,000 people and is headquartered in Indianapolis, Indiana. The company
has offices throughout North America, Latin America, Europe, Middle
East, Africa and Asia Pacific. Interactive Intelligence can be reached
at +1 317.872.3000 or firstname.lastname@example.org;
on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
Christine Holley, +1 317-715-8220
Director of Market Communications
Source: Interactive Intelligence Group Inc.
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