Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
unified IP business communications solutions, has launched Interaction
Mobilizer™ for Windows 8 and Windows RT.
Interaction Mobilizer™ is a software platform that
enables mid-size to large contact centers and enterprises to rapidly
deploy customer service applications for tablets and other mobile
Interaction Mobilizer™ was designed to empower
companies to more quickly deploy transactional apps that give customers
using mobile devices an improved service experience. It accomplishes
this by supplying customer-specific contextual information to contact
center agents, and by enabling users to conduct transactions without
leaving their apps.
With this launch, Interaction Mobilizer™ customers
will be able to deploy branded Windows Store apps to offer their
customers a superior service experience via mobile devices.
"Instead of frustrating customers with the traditional separation of
self-service and live voice calls, Interaction Mobilizer™ users
on a Windows 8 device can simply select an option from within the app to
update account details, transfer funds, connect to a live contact center
agent, or conduct some other activity," said Interactive Intelligence
founder and CEO, Dr. Donald E. Brown. "This is the kind of
next-generation customer service that Interaction Mobilizer™
for Windows 8 and Windows RT delivers."
"Microsoft developers have always provided great functionality and value
for our shared customers," said John Richards, senior director of
Windows App Marketing for Microsoft Corp. "With its new design, cloud
connectivity, and proven hardware, Windows 8 gives them the platform
that enables their customers to deliver value-added, no-compromise
For more information about Interaction Mobilizer™,
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider
of contact center automation, unified communications, and business
process automation software and services. The company's unified IP
business communications solutions, which can be deployed on-premises or
via the cloud, are ideal for industries such as financial services,
insurance, outsourcers, collections, and utilities. Interactive
Intelligence was founded in 1994 and has more than 4,500 customers
worldwide. The company is among Forbes Magazine's 2011 Best Small
Companies in America and Software Magazine's 2012 Top 500 Global
Software and Service Providers. It employs more than 1,000 people and is
headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East, Africa and
Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
Christine Holley, Senior Director of
Market Communications, +1 317-715-8220
Source: Interactive Intelligence Group Inc.
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