Interactive Intelligence recognized for its cloud-based
communications as a service (CaaS) offering for mid-size to large
contact centers and enterprises
Interactive Intelligence Group Inc. (Nasdaq: ININ) has been honored with
a 2012 Cloud Computing Excellence Award from TMC's Cloud Computing
The vendor received the award for its business communications cloud
Intelligence Communications as a Service℠,
which was designed to give mid-size to large organizations secure and
reliable access to a wide range of contact center and unified
communications (UC) applications. "Interactive Intelligence has close to
twenty years of experience delivering innovative business communications
technology and services," said TMC's group editorial director, Erik
"It's taken this experience to develop an equally innovative and trusted
cloud solution that provides enhanced security and reliability, maximum
flexibility, and broad functionality."
Intelligence CaaS℠ offering keeps
customer applications and data isolated from one another for enhanced
security. Customers also have the option to keep their voice path,
recordings, and other sensitive data within their network.
Interactive Intelligence designed its cloud offering for maximum
flexibility with several unique deployment options, customization
capabilities, the ability to quickly scale up and down, easy global
expansion, and tiered pricing and terms.
Interactive Intelligence CaaS℠ provides a full
suite of contact center and unified communications applications,
including multichannel queuing, routing and reporting, interactive voice
response, outbound dialing, recording and quality management, workforce
management, real-time speech analytics, automated customer surveys, CRM
and UC integrations, and more.
To learn more about the Interactive Intelligence cloud-based offering,
The Cloud Computing Excellence Awards, now in their second year,
recognize companies that have most effectively leveraged cloud computing
in their efforts to bring differentiated offerings to market.
An article about the 2012 Cloud Computing Excellence Awards was
published in the October 2012 issue of Cloud Computing Magazine,
which can be accessed at cc-mag.com.
TMC is a global, integrated media company that helps clients build
communities in print, in person and online. TMC publishes multiple
magazines including CUSTOMER,
Evolution and Cloud
Computing. TMCnet is read by more than 1.5 million unique
visitors each month, and is the leading source of news and articles for
the communications and technology industries. TMC is also the producer
the world's leading B2B communications event, as well as industry
events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5
Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp;
MSPWorld and more. Visit TMC
Events for a complete listing and further information. For more
information about TMC, visit www.tmcnet.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider
of contact center automation, unified communications, and business
process automation software and services. The company's unified IP
business communications solutions, which can be deployed on-premises or
via the cloud, are ideal for industries such as financial services,
insurance, outsourcers, collections, and utilities. Interactive
Intelligence was founded in 1994 and has more than 4,500 customers
worldwide. The company is among Forbes Magazine's 2011 Best Small
Companies in America and Software Magazine's 2012 Top 500 Global
Software and Service Providers. It employs more than 1,000 people and is
headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East, Africa and
Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
Christine Holley, +1 317-715-8220
Director of Market Communications
Source: Interactive Intelligence Group Inc.
News Provided by Acquire Media