T-Mobile Austria to Deploy Interactive Intelligence's Cloud-based Contact Center Solution
T-Mobile to move its technology and customer service functions to the
cloud
INDIANAPOLIS & FRANKFURT, Germany--(BUSINESS WIRE)--
T-Mobile Austria, a subsidiary of Deutsche Telekom, has chosen
Interactive Intelligence Group Inc.'s (Nasdaq: ININ) contact center
solution to support its 500 agents across two sites.
The Interactive Intelligence Customer
Interaction Center ® (CIC) IP communications software
suite was selected for its flexibility, the availability of European
data centers for a cloud deployment option, and proven track record
backed by more than 5,000 customers worldwide.
T-Mobile sees its customers benefiting from increased efficiencies and
state-of-the-art technology, which are critical to the success of its
service channels and outsourced call center partners.
CIC
will help support T-Mobile's recently re-launched "European Routing
Platform Customer Service" (ERPCS) project, which was designed to boost
flexibility, integrate outbound campaigns, cut costs, and add non-voice
routing capabilities.
"We have very high standards and Interactive Intelligence has been
diligent in sticking to all of them," said Werner Weiss, T-Mobile's
project manager. "CIC's flexibility, cloud deployment option, and value
for the money were key in winning us over. However, the deciding factors
were our very positive impressions based on customer reference site
visits, and Interactive's exemplary approach to project planning."
The CIC
deployment is expected to go live in the summer of 2013. Work between
all project stakeholders, experts from the various fields, and the
project teams from T-Mobile and Interactive has begun. The teams have
been working together to detail requirements and implement them. The
first training session with Interactive and T-Mobile specialists has
already taken place.
About T-Mobile
T-Mobile Austria has 4,076 million customers and is the second biggest
mobile operator in Austria. The company is known for driving innovation
in the telco business. Both brands "T-Mobile" and "tele.ring" address
two different target groups. T-Mobile lives by the slogan "Life is for
sharing" and offers innovation in regards
to smartphones, services and applications. The brand tele.ring is the
successful "value for price" leader in the Austrian telecommunications
market. In 2011 T-Mobile invested over € 100 million in the network with
a specific focus on the roll out of HSPA+ and the next
generation mobile network LTE. T-Mobile Austria has 1,400 employees.
In 2011 the company received an award for the most attractive employer
in Austria by Aon Hewitt. T-Mobile's headquarters, the T-Center, are
based in Vienna on the Rennweg near the "Südost-Tangente." In addition
to 46 T-Mobile shops, T-Mobile has sales offices in Salzburg, Innsbruck,
Graz and Klagenfurt.
T-Mobile Austria is a subsidiary of Deutsche Telekom AG and hence,
belongs to one of the world's leading companies in
telecommunications. The company's international outlook allows T-Mobile
customers to benefit from a wide range of products and services, both at
home and abroad.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider
of contact center automation, unified communications, and business
process automation software and services. The company's unified IP
business communications solutions, which can be deployed on-premises or
via the cloud, are ideal for industries such as financial services,
insurance, outsourcers, collections, and utilities. Interactive
Intelligence was founded in 1994 and has more than 5,000 customers
worldwide. The company is among Forbes Magazine's 2011 Best Small
Companies in America and Software Magazine's 2012 Top 500 Global
Software and Service Providers. It employs approximately 1,400 people
and is headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East, Africa and
Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
respective owners.
ININ-G
Interactive Intelligence
Christine Holley, Senior Director of
Market Communications, +1 317-715-8220
christine.holley@inin.com
Source: Interactive Intelligence
News Provided by Acquire Media
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