CaaS Small Center℠ designed to give small
contact centers a simple, cost-effective way to access the same
sophisticated communications applications as today's largest global
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
unified IP business communications solutions, has launched a new cloud-based
communications-as-a-service solution for small contact centers.
The new solution, CaaS
Small Center℠, is designed for organizations with
between 10 and 50 contact center agents.
"The small contact center market is underserved, with many organizations
being required to compromise on functionality and settle for technology
that's less than optimal," said Interactive Intelligence founder and
CEO, Dr. Donald E. Brown. "Based on our cloud platform in use by some of
the most recognizable global companies, we designed CaaS Small Center℠
to give smaller contact centers a straightforward, cost-effective,
feature-rich way to consistently deliver great service experiences to
Small Center℠ offers the following benefits:
The product maturity of a reliable, secure, and
feature-rich service offering based on an eighth-generation
software platform developed over 18 years and proven by more than
5,000 global customers.
A simplified offering that reduces costs and
streamlines management as a result of reduced demand on IT
resources, easy to understand pricing and packaging, professional
services that eliminate pricey customization projects, unified
applications, and intuitive Web-based interfaces.
Minimal risk through a free product test
drive, a guarantee to be up and running within 15 business days, a
dedicated implementation manager, and no long-term contract commitment.
Long-term investment protection with a
platform that provides an easy upgrade path to CaaS editions that
support the largest, most sophisticated global contact centers.
CaaS Small Center℠ offers a wide breadth of contact
center applications, including multichannel routing and queuing,
interactive voice response, multichannel recording, supervision and
reporting, quality management, real-time speech analytics, automated
customer satisfaction surveys, and Salesforce integration.
Small Center℠ can also support business users with
unified communications functionality, such as IP-PBX, presence
management, unified messaging, desktop faxing, and conferencing.
For organizations with the strictest security and compliance demands,
CaaS Small Center℠ offers industry certification at the
corporate (SOX, ISO 9001, JITC), cloud services (SSAE-16, customer data
isolation, proactive monitoring) and data center levels.
CaaS Small Center℠ is available immediately throughout
the U.S., with availability in Canada scheduled for the second half of
the year. The service is offered through a dedicated Interactive
Intelligence sales team.
For more information about CaaS Small Center℠, visit
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider
of contact center automation, unified communications, and business
process automation software and services. The company's unified IP
business communications solutions, which can be deployed on-premises or
via the cloud, are ideal for industries such as financial services,
insurance, outsourcers, collections, and utilities. Interactive
Intelligence was founded in 1994 and has more than 5,000 customers
worldwide. The company is among Forbes Magazine's 2011 Best Small
Companies in America and Software Magazine's 2012 Top 500 Global
Software and Service Providers. It employs approximately 1,400 people
and is headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East, Africa and
Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
Christine Holley, Senior Director of
Market Communications +1 317-715-8220
Source: Interactive Intelligence Group Inc.
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