Interactive Intelligence, Inc.
Mar 18, 2013

Interactive Intelligence Launches New Cloud Solution for Small Contact Centers

CaaS Small Centerdesigned to give small contact centers a simple, cost-effective way to access the same sophisticated communications applications as today's largest global contact centers

INDIANAPOLIS--(BUSINESS WIRE)-- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has launched a new cloud-based communications-as-a-service solution for small contact centers.

The new solution, CaaS Small Center, is designed for organizations with between 10 and 50 contact center agents.

"The small contact center market is underserved, with many organizations being required to compromise on functionality and settle for technology that's less than optimal," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "Based on our cloud platform in use by some of the most recognizable global companies, we designed CaaS Small Centerto give smaller contact centers a straightforward, cost-effective, feature-rich way to consistently deliver great service experiences to their customers."

CaaS Small Centeroffers the following benefits:

CaaS Small Centeroffers a wide breadth of contact center applications, including multichannel routing and queuing, interactive voice response, multichannel recording, supervision and reporting, quality management, real-time speech analytics, automated customer satisfaction surveys, and Salesforce integration.

CaaS Small Centercan also support business users with unified communications functionality, such as IP-PBX, presence management, unified messaging, desktop faxing, and conferencing.

For organizations with the strictest security and compliance demands, CaaS Small Centeroffers industry certification at the corporate (SOX, ISO 9001, JITC), cloud services (SSAE-16, customer data isolation, proactive monitoring) and data center levels.

CaaS Small Centeris available immediately throughout the U.S., with availability in Canada scheduled for the second half of the year. The service is offered through a dedicated Interactive Intelligence sales team.

For more information about CaaS Small Center, visit

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2012 Top 500 Global Software and Service Providers. It employs approximately 1,400 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or; on the Net:

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.


Interactive Intelligence
Christine Holley, Senior Director of Market Communications +1 317-715-8220

Source: Interactive Intelligence Group Inc.

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