Integration designed to help contact centers and enterprises improve customer service and increase employee productivity
"This integration combines CIC's interactive voice response and
multichannel queuing and routing capabilities, with Oracle Cloud Service
agent and Web-facing features to help our joint contact center and
enterprise customers improve service and increase employee
Integrated features and benefits include the following:
The integrated CIC and Oracle Cloud Service solution can be deployed via the cloud, on-premises, or as a managed service.
To achieve Oracle Validated Integration, Oracle partners must meet a stringent set of requirements that are based on the needs and priorities of customers.
"Oracle Validated Integration applies a rigorous technical review and test process," said Oracle Senior Director, ISV and SaaS Strategy Kevin O'Brien. "Achieving Oracle Validated Integration through Oracle PartnerNetwork gives our customers confidence that the integration between CIC 4.0 and Oracle Cloud Service has been validated and that the products work together as designed. This helps reduce deployment risk and improves the user experience for our joint customers."
For more information about the CIC and Oracle Cloud Service integration visit, http://www.inin.com/resources/ProductLiterature/Integration-RightNow.pdf.
About Oracle Validated Integration
Oracle Validated Integration, available through Oracle PartnerNetwork (OPN), gives customers confidence that the integration of complementary partner software products with Oracle Applications and specific Oracle Fusion Middleware solutions have been validated, and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations. Partners who have successfully completed the program are authorized to use the "Oracle Validated Integration" logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more, visit http://www.oracle.com/partners.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's
Senior Director of
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