Interactive Intelligence recognized for its cloud communications
offering for mid-size to large contact centers and enterprises
Technology Marketing Corp's. Cloud Computing Magazine has honored
Interactive Intelligence Group Inc. (Nasdaq: ININ) with a 2013 Cloud
Computing Excellence Award.
Interactive Intelligence, a global provider of software and services
designed to improve the customer experience, received the award for its
cloud communications offering, Interactive
Intelligence CaaS℠. Interactive
Intelligence CaaS℠ gives mid-size to large
organizations secure and reliable access to a wide range of contact
center, unified communications, and business process automation
applications, all built on best-practices for cloud computing.
"Interactive Intelligence saw the future of the cloud several years
ago," said TMC Group Editorial Director Erik Linask. "Its execution
speaks for itself. Last year the vendor reported an increase in
cloud-based orders of 123 percent over the previous year. Its customers
are clearly embracing the security, reliability, breadth of
functionality, and flexibility that Interactive Intelligence CaaS℠
Interactive Intelligence CaaS℠ provides cloud-based
functionality for skills-based and multichannel routing, interactive
voice response, supervisory monitoring, call and screen recording,
reporting, predictive dialing, workforce management, post-call surveys,
real-time speech analytics, screen-pop, auto-attendant, Web chat,
presence management, conferencing, mobility, business process
automation, and more.
Interactive Intelligence expanded its cloud portfolio earlier this year
with the introduction of CaaS
Small Center℠, a cloud communications solution for
organizations with between 10 and 50 contact center agents.
To learn more about Interactive Intelligence CaaS℠,
The Cloud Computing Excellence Awards, now in their third year,
recognize companies that have most effectively leveraged cloud computing
in their efforts to bring new, differentiated offerings to market. For
more information about this year's award recipients, visit: http://cloud-computing.tmcnet.com/news/2013/10/15/7479546.htm.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider
of contact center, unified communications, and business process
automation software and services designed to improve the customer
experience. The company's solutions, which can be deployed via the cloud
or on-premises, are ideal for industries such as financial services,
insurance, outsourcers, collections and utilities. Interactive
Intelligence was founded in 1994 and has more than 5,000 customers
worldwide. The company is among Software Magazine's 2013 Top 500 Global
Software and Service Providers, and is the recipient of TMC's Cloud
Computing Magazine's 2013 Cloud Computing Excellence Award. It has
received Frost & Sullivan's Company of the Year Award, Contact Center
Systems, North America, for the last three consecutive years.
Interactive Intelligence employs more than 1,500 people and is
headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East, Africa and
Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or firstname.lastname@example.org; on the Web at www.inin.com.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
Christine Holley, Senior Director of
Market Communications, 317-715-8220
Source: Interactive Intelligence Group Inc.
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