October 30, 2013

Interactive Intelligence Wins Cloud Computing Excellence Award from TMC

Interactive Intelligence recognized for its cloud communications offering for mid-size to large contact centers and enterprises

INDIANAPOLIS--(BUSINESS WIRE)-- Technology Marketing Corp's. Cloud Computing Magazine has honored Interactive Intelligence Group Inc. (Nasdaq: ININ) with a 2013 Cloud Computing Excellence Award.

Interactive Intelligence, a global provider of software and services designed to improve the customer experience, received the award for its cloud communications offering, Interactive Intelligence CaaS. Interactive Intelligence CaaSgives mid-size to large organizations secure and reliable access to a wide range of contact center, unified communications, and business process automation applications, all built on best-practices for cloud computing.

"Interactive Intelligence saw the future of the cloud several years ago," said TMC Group Editorial Director Erik Linask. "Its execution speaks for itself. Last year the vendor reported an increase in cloud-based orders of 123 percent over the previous year. Its customers are clearly embracing the security, reliability, breadth of functionality, and flexibility that Interactive Intelligence CaaS offers."

Interactive Intelligence CaaS provides cloud-based functionality for skills-based and multichannel routing, interactive voice response, supervisory monitoring, call and screen recording, reporting, predictive dialing, workforce management, post-call surveys, real-time speech analytics, screen-pop, auto-attendant, Web chat, presence management, conferencing, mobility, business process automation, and more.

Interactive Intelligence expanded its cloud portfolio earlier this year with the introduction of CaaS Small Center, a cloud communications solution for organizations with between 10 and 50 contact center agents.

To learn more about Interactive Intelligence CaaS, visit: http://www.inin.com/solutions/Pages/Cloud-Contact-Center.aspx.

The Cloud Computing Excellence Awards, now in their third year, recognize companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated offerings to market. For more information about this year's award recipients, visit: http://cloud-computing.tmcnet.com/news/2013/10/15/7479546.htm.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC's Cloud Computing Magazine's 2013 Cloud Computing Excellence Award. It has received Frost & Sullivan's Company of the Year Award, Contact Center Systems, North America, for the last three consecutive years. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Web at www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

Interactive Intelligence
Christine Holley, Senior Director of Market Communications, 317-715-8220
christine.holley@inin.com

Source: Interactive Intelligence Group Inc.

News Provided by Acquire Media


Close window | Back to top

Copyright 2014 Interactive Intelligence, Inc.