PureCloud Engage℠ for Salesforce helps
contact centers accelerate business impact, deliver consistent outcomes,
and innovate the customer and agent experience
Interactive Intelligence Group Inc. (Nasdaq:ININ) has launched PureCloud
Engage℠ for Salesforce on the Salesforce AppExchange,
empowering businesses to connect with customers, partners and employees
in a whole new way.
Interactive Intelligence is a global leader of cloud services for
customer engagement, communications and collaboration designed to help
businesses worldwide improve service, increase productivity, and reduce
Engage℠ is delivered from the Interactive Intelligence
PureCloud℠ platform, the company's latest cloud
solution architected as a set of stateless, independently load-balanced
microservices running atop Amazon Web Services. The PureCloud℠ platform
offers a comprehensive set of services designed to deliver successful
business outcomes for organizations of all types and sizes.
Interactive Intelligence PureCloud Engage℠
for Salesforce offers the following features:
Rules-driven screen-pop - User data, such as caller ID,
dialed number (DNIS), case number and email address, drives a
screen-pop of the associated Salesforce contact, lead, or case for
faster, more effective service.
Embedded interaction management controls - The ability to
manage, track and queue calls, emails, Web chats and callbacks from
within the Salesforce user interface results in increased productivity.
Presence management - Offers a number of real-time status
settings for improved collaboration.
Unified reporting - Interaction reporting integrated with
Salesforce results in better insight into performance, increased
productivity, and improved consistency and accuracy of data.
"We can't say enough about the value PureCloud Engage℠ has
brought us - from improved service to increased efficiencies," said
Steve Palencia, director for Universal Protection Service. "It will
certainly be a selling point in the future as we potentially expand the
properties we service."
"Companies are looking to transform the way they connect with customers,
partners and employees to thrive in the age of the customer," said Todd
Surdey, SVP, ISV sales for Salesforce. "By leveraging the power of the
Salesforce App Cloud, PureCloud Engage℠ gives customers
proven social, mobile and connected cloud technologies to accelerate
Built on the Salesforce App Cloud, Interactive Intelligence PureCloud
Engage℠ for Salesforce is currently available on the
AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N30000000pvMdEAI.
Interactive Intelligence is also a member of the Salesforce ISV Partner
Program, which gives access to the best Salesforce resources so vendors
can add more value to their customer deployments.
About Salesforce AppExchange
Salesforce AppExchange is the world's leading enterprise apps
marketplace that empowers companies to sell, service, market and engage
in entirely new ways. With 3,000 partner apps and more than 3.5 million
customer installs, it is the most comprehensive source of cloud, mobile,
social, IoT and data science technologies for businesses.
Salesforce, App Cloud, AppExchange and others are among the trademarks
of salesforce.com, inc.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq:ININ) is a global leader of
cloud services for customer engagement, communications and collaboration
designed to help businesses worldwide improve service, increase
productivity, and reduce costs. Backed by a 20-plus year history of
industry firsts, 100-plus patent applications, and more than 6,000
global customer deployments, Interactive offers customers fast return on
investment, along with robust reliability, scalability and security.
It's also the only company recognized by the top global industry analyst
firm as a leader in both the cloud and on-premises customer engagement
markets. The company is headquartered in Indianapolis, Indiana and has
more than 2,000 employees worldwide. For more information, visit www.inin.com.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
View source version on businesswire.com: http://www.businesswire.com/news/home/20160303005433/en/
Christine Holley, +1 317.715.8220
Director of Market Communications
Source: Interactive Intelligence Group Inc.
News Provided by Acquire Media