Interactive Intelligence, Inc.
Oct 26, 2016

Interactive Intelligence Customer Engagement Cloud Solution Achieves HIPAA Compliance

Third-party security audit confirms PureCloud Engage transmits and stores sensitive data securely in accordance with HIPAA regulations

INDIANAPOLIS--(BUSINESS WIRE)-- PureCloud Engage by Interactive Intelligence Group Inc. (Nasdaq: ININ) has achieved compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA).

PureCloud Engage is an omnichannel customer engagement cloud solution based on microservice architecture running atop the Amazon Web Services Cloud. It gives healthcare organizations of all sizes fast deployment, easy management, maximum security and continuous delivery of the most innovative customer engagement, communications and collaboration applications. Combined with month-to-month, pay-as-you-go subscription terms, healthcare organizations get a high-value, low-risk cloud solution.

"Our HIPAA compliance means security-minded industries like healthcare can confidently take advantage of the cloud's simplicity, flexibility and cost-effectiveness to power a superior customer experience," said Mike Szilagyi, vice president of product management for Interactive Intelligence. "Healthcare organizations of any size are assured that PureCloud Engage will transmit sensitive data such as patient records, medical transcripts and lab records in a way that meets all the requirements outlined by HIPAA's rigorous security standards."

Interactive Intelligence engaged leading IT security firm, Rook Security, to perform an independent evaluation to validate its compliance. In its report, Rook concluded that PureCloud Engage handles electronic Protected Health Information (ePHI) in accordance with the federal HIPAA regulatory guidelines, encrypting all ePHI's in transit and at rest.

As an added security measure for healthcare organizations considered Covered Entities (CEs) under HIPAA regulations, Interactive Intelligence will also execute Business Associate Agreements (BAAs) for customers that may require this level of contract. In addition, Interactive Intelligence is pursuing BAAs with all of its cloud solution partners handling customers' ePHI's.

"Achieving HIPAA compliance was a big step in giving our healthcare customers peace of mind," Szilagyi said. "But the fact that we secured third-party validation and we'll execute BAAs shows we understand how high the stakes are and we're prepared to do whatever it takes to protect our customers' sensitive data."

For more information about PureCloud Engage, visit

For healthcare organizations interested in learning more about technologies to enhance customer engagement, Interactive Intelligence is hosting a free web event, Building a Superior Patient Experience in an Era of Immediacy on Wednesday, Nov. 2 at 1 p.m. Eastern time (EDT).

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit

Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.


Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director, Market Communications

Source: Interactive Intelligence Group Inc.

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