INDIANAPOLIS (May 9, 2007)
Interactive Intelligence Inc. (Nasdaq: ININ), a global developer of business communications software, has announced plans to extend its IP telephony functionality to mobile workers through the development of its new Interaction Client®, Mobile Edition.
The Interaction Client®, Mobile Edition is a graphical client interface that supports the Windows Mobile 5.0 and Smart Phone operating systems to make Interactive Intelligence IP telephony functionality accessible via mobile devices such as the Microsoft Windows-Powered Pocket PC and the Windows Mobile Smartphone.
The Mobile Edition client, which will be offered as part of the company's unified communications software suite for contact centers and enterprises, includes mobile device access for company directory look-up, presence management, Microsoft Outlook contact access, call control, multi-party conferencing, call recording, and text messaging.
The Mobile Edition client is another step in the company's march toward truly "ubiquitous" communications, according to Joseph A. Staples, senior vice president of worldwide marketing for Interactive Intelligence.
"The Mobile Edition client builds on our existing interfaces for desktop computer and laptop access, as well as access from SIP-based soft phones at the desktop," Staples said. "Typically, mobile workers have to sacrifice functionality when they are not in the office. As part of our unified communications software suite, however, the Mobile Edition client will provide access for mobile workers to key telephony functionality from an easy-to-use interface supported by the most popular wireless telephony devices. The benefit to users is maximum flexibility and efficiency in managing interactions anywhere at anytime."
The Mobile Edition client will run on networks that provide access to voice and data simultaneously via high-speed downlink packet access (HSDPA). It can also be used on devices using WiFi for its data connection, and a cellular network for its audio path.
The Mobile Edition client is targeted at enterprises with field personnel, such as sales representatives, technicians and consultants, as well as mobile on-premise employees, such as supervisors, senior managers, technical support personnel, and anyone working in a campus environment. Vertical targets include retail, warehousing, hospitality, and healthcare.
The Interaction Client®, Mobile Edition is planned for general availability throughout North America in the fourth quarter of 2007, and will be offered through the Interactive Intelligence channel of more than 250 value-added resellers.
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of business communications software and services for contact center automation and enterprise IP telephony. The company was founded in 1994 and has more than 2,500 customers worldwide. Recent awards include the 2006 Network World 200, CRM Magazine's 2006 Rising Star Excellence Award, Network Computing Magazine's 2006 Well-Connected Award, and Software Magazine's 2006 Top 500 Global Software and Services Companies. Interactive Intelligence employs approximately 525 people and is headquartered in Indianapolis, Indiana. The company has five global corporate offices, with additional sales offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Net: http://www.inin.com.
This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.