Third-party security audit confirms PureCloud Engage transmits and
stores sensitive data securely in accordance with HIPAA regulations
Engage℠ by Interactive Intelligence Group Inc. (Nasdaq:
ININ) has achieved compliance with the U.S. Health Insurance Portability
and Accountability Act (HIPAA).
PureCloud Engage is an omnichannel customer engagement cloud solution
based on microservice architecture running atop the Amazon Web Services
Cloud. It gives healthcare organizations of all sizes fast deployment,
easy management, maximum security and continuous delivery of the most
innovative customer engagement, communications and collaboration
applications. Combined with month-to-month, pay-as-you-go subscription
terms, healthcare organizations get a high-value, low-risk cloud
"Our HIPAA compliance means security-minded industries like healthcare
can confidently take advantage of the cloud's simplicity, flexibility
and cost-effectiveness to power a superior customer experience," said
Mike Szilagyi, vice president of product management for Interactive
Intelligence. "Healthcare organizations of any size are assured that
PureCloud Engage will transmit sensitive data such as patient records,
medical transcripts and lab records in a way that meets all the
requirements outlined by HIPAA's rigorous security standards."
Interactive Intelligence engaged leading IT security firm, Rook
Security, to perform an independent evaluation to validate its
compliance. In its report, Rook concluded that PureCloud Engage handles
electronic Protected Health Information (ePHI) in accordance with the
federal HIPAA regulatory guidelines, encrypting all ePHI's in transit
and at rest.
As an added security measure for healthcare organizations considered
Covered Entities (CEs) under HIPAA regulations, Interactive Intelligence
will also execute Business Associate Agreements (BAAs) for customers
that may require this level of contract. In addition, Interactive
Intelligence is pursuing BAAs with all of its cloud solution partners
handling customers' ePHI's.
"Achieving HIPAA compliance was a big step in giving our healthcare
customers peace of mind," Szilagyi said. "But the fact that we secured
third-party validation and we'll execute BAAs shows we understand how
high the stakes are and we're prepared to do whatever it takes to
protect our customers' sensitive data."
For more information about PureCloud Engage, visit https://www.inin.com/customer-engagement/cloud-contact-center.
For healthcare organizations interested in learning more about
technologies to enhance customer engagement, Interactive Intelligence is
hosting a free web event, Building
a Superior Patient Experience in an Era of Immediacy on Wednesday,
Nov. 2 at 1 p.m. Eastern time (EDT).
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of
cloud services for customer engagement, communications and collaboration
designed to help businesses worldwide improve service, increase
productivity and reduce costs. Backed by a 20-plus year history of
industry firsts, 150-plus pending patent applications, and more than
6,000 global customer deployments, Interactive offers customers fast
return on investment, along with robust reliability, scalability and
security. It's also the only company recognized by the top global
industry analyst firm as a leader in both the cloud and on-premises
customer engagement markets. The company is headquartered in
Indianapolis, Indiana and has more than 2,000 employees worldwide. For
more information, visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain
registrations for, the marks INTERACTIVE INTELLIGENCE, its associated
LOGO, PURECLOUD and numerous other trademarks and service marks in the
United States and various other jurisdictions around the world. All
third-party trademarks mentioned in this document are the property of
their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20161026006427/en/
Christine Holley, +1 317-715-8220
Director, Market Communications
Source: Interactive Intelligence Group Inc.
News Provided by Acquire Media