Agreement adds cost-effective, fast-to-deploy and easy-to-manage
cloud solution to Arrow Systems Integration portfolio
INDIANAPOLIS & PLANO, Texas--(BUSINESS WIRE)--
Arrow Systems Integration (Arrow SI), a wholly owned subsidiary of Arrow
Electronics, Inc., has signed a Gold Partner agreement enabling it to
market, sell and support Interactive Intelligence Group Inc.'s (Nasdaq:
ININ) customer engagement cloud solution, PureCloud
Arrow SI is a total solutions provider specializing in unified
communications, voice and data technologies, contact center and network
"Arrow SI is backed by more than 40 years of experience giving customers
transformative communication and collaboration solutions," said Darren
Gill, vice president of channels for Interactive Intelligence. "This,
combined with its breadth of managed, professional, consultative,
educational and support services, assure our joint PureCloud Engage
customers that they'll receive maximum return on investment."
Interactive Intelligence built PureCloud Engage to give contact centers
an omnichannel cloud solution that could be up and running in days,
while offering ease of management and continuous deployment of the most
innovative features. Its microservice architecture built atop Amazon Web
Services offers maximum reliability, scalability and security.
Month-to-month, pay-as-you-go subscription terms give contact centers a
low-risk, high-value cloud solution.
PureCloud Engage functionality includes omnichannel routing,
speech-enabled IVR, recording and quality management, outbound
campaigns, CRM integrations, graphical scripting, and the ability to
plug into other apps and cloud services to meet any customer need.
PureCloud Engage also includes unified communications and collaboration
PureCloud Engage expands the Arrow SI Interactive Intelligence portfolio
with its existing Customer
Interaction Center™ (CIC) offering, an on-premises
omnichannel customer engagement software suite.
For more information about PureCloud Engage, visit https://www.inin.com/customer-engagement/cloud-contact-center.
For more information about CIC, visit https://www.inin.com/customer-engagement/call-center-software.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of
cloud services for customer engagement, communications and collaboration
designed to help businesses worldwide improve service, increase
productivity and reduce costs. Backed by a 20-plus year history of
industry firsts, 150-plus pending patent applications, and more than
6,000 global customer deployments, Interactive offers customers fast
return on investment, along with robust reliability, scalability and
security. It's also the only company recognized by the top global
industry analyst firm as a leader in both the cloud and on-premises
customer engagement markets. The company is headquartered in
Indianapolis, Indiana and has more than 2,000 employees worldwide. For
more information, visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain
registrations for, the marks INTERACTIVE INTELLIGENCE, its associated
LOGO, PURECLOUD and numerous other trademarks and service marks in the
United States and various other jurisdictions around the world. All
third-party trademarks mentioned in this document are the property of
their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20161101005135/en/
Christine Holley, +1 317-715-8220
Director, Market Communications
Source: Interactive Intelligence
News Provided by Acquire Media