Company positioned as a Leader second year in a row; only company
also named a Leader in the Gartner Magic Quadrant for Contact Center
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
cloud services for customer engagement, communications and
collaboration, has been positioned as a Leader in the Gartner 2016 Magic
Quadrant for Contact Center as a Service, North America1 for
the second year in a row.
Interactive is the only vendor to be named a Leader in both the Gartner
North America CCaaS and worldwide
Contact Center Infrastructure Magic Quadrants.2
The Gartner 2016 Magic Quadrant for Contact Center as a Service, North
America provides an analysis of vendors in the market based on their
ability to execute and completeness of vision. The full report can be
accessed at http://c3.inin.com/resources?a=276.
"As the vendor positioned furthest in the CCaaS Leader's Quadrant for
completeness of vision, we believe we offer customers not only a proven
cloud solution, but one that can truly transform their customer
engagement strategy for a serious competitive advantage," said Dr.
Donald Brown, Interactive Intelligence founder and CEO.
According to the report, Gartner's description of a Leaders states:
"Given that the CCaaS market in North America is still maturing, Leaders
can best be described as those suppliers with a strong multichannel
product and service capability that have already amassed a large
installed base of both large and small customers. They also benefit from
being able to support varying levels of deployment complexity, including
multichannel deployments and integration to a variety of third-party
Interactive Intelligence offers a public, microservice-based cloud
solution called PureCloud
Engage℠ designed for organizations of all types and sizes. Built
atop the Amazon Web Services Cloud, PureCloud Engage was designed for
rapid deployment, ease of use, maximum flexibility and scalability, and
continuous delivery of innovative applications.
The company also offers Communications
as a Service℠ (CaaS), a private, single-tenant cloud solution
designed for mid-size to large contact centers. CaaS is based on
Interactive's on-premises customer engagement software suite, Customer
Interaction Center™ (CIC).
For more information about Interactive Intelligence cloud solutions,
1 Gartner, "Magic Quadrant for Contact Center as a Service,
North America," Drew Kraus, Steve Blood, Daniel O'Connell, Oct. 24, 2016.
2 Gartner, "Magic Quadrant for Contact Center Infrastructure,
Worldwide," Drew Kraus, Steve Blood, May 19, 2016.
Disclaimer: Gartner does not endorse any
vendor, product or service depicted in its research publications, and
does not advise technology users to select only those vendors with the
highest ratings or other designation. Gartner research publications
consist of the opinions of Gartner's research organization and should
not be construed as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to this research,
including any warranties of merchantability or fitness for a particular
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of
cloud services for customer engagement, communications and collaboration
designed to help businesses worldwide improve service, increase
productivity and reduce costs. Backed by a 20-plus year history of
industry firsts, 150-plus pending patent applications, and more than
6,000 global customer deployments, Interactive offers customers fast
return on investment, along with robust reliability, scalability and
security. The company is headquartered in Indianapolis, Indiana and has
more than 2,000 employees worldwide. For more information, visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain
registrations for, the marks INTERACTIVE INTELLIGENCE, its associated
LOGO, PURECLOUD and numerous other trademarks and service marks in the
United States and various other jurisdictions around the world. All
third-party trademarks mentioned in this document are the property of
their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20161102005127/en/
Christine Holley, +1-317-715-8220
Director, Market Communications
Source: Interactive Intelligence Group Inc.
News Provided by Acquire Media